Refund policy

Right of withdrawal

As a consumer, you have 14-day right of withdrawal when you shop with us.
 
The cancellation period expires 14 days after the day you received your item. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to (hello@daniras.com) or use the standard withdrawal form, which you will find at the bottom of the trading conditions.

You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

Cancelling a part of a purchase
If you have purchased several items from us, you have the option of returning one or more items, even if they were purchased in the same order.

Return
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us. You must pay for the package to be returned yourself, and you are liable if any damage occurs during the transport.
 
The condition of the item when you send it back
If the item has lost value due to being used in a non-intended way, a partial purchase amount would be refunded. The amount you can get back depends on the commercial value of the item, and in some cases it may mean you can only get back the shipping costs.

We recommend that you send the item back in the original packaging. If the original packaging is missing, it may lead to a decrease in the value of the item.
 
Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we have received your message that you want to cancel the agreement.
We will return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

Unclaimed packages returned to us by the shipping company will be refunded when the goods have been returned. We refund the purchase amount minus a fee of 75DKK, which covers our cost for the return shipping.

The item is sent to:

DANIRAS A/S
Malervej 6
2630 Taastrup

We only receive packages that are sent directly to the address.

You can also cancel the purchase by notifying us and handing it in personally to the above address (by prior agreement).

Right of complaint

When you shop with us as a costumer, the rules of the Sales Act apply to the purchase of goods.
This means that you have the right to complain for 24 months.
If your complaint is justified, it means that you can either get the item repaired, exchanged, refunded or a refusal in the price, depending on the specific situation.

You must advertise within a "reasonable time" after you have discovered the error. If you complain within two months of discovering the fault, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The item must always be sent back in proper packaging. Also remember to get a receipt for shipping so we can reimburse you for shipping costs.

The item is sent to:

DANIRAS A/S
Malervej 6
2630 Taastrup

We only receive packages that are sent directly to the address.

When returning the item, please include a detailed description of the problem.